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Cancel an order: I'd like to cancel my order
Comments
7 comments
On 21 November 2025, I placed two separate orders, each with its own tracking number. Only five minutes later I requested a cancellation due to an issue, yet I was told the parcels were already prepared for delivery and could not be cancelled. Eight days have now passed, and neither of the orders has been delivered to me.
One order was reported as damaged.
The other order has still not been delivered at all.
Despite this, I continue receiving responses that do not match the courier’s information.
I was told the delivery would be completed by 28 November, yet today is 1 December and there is still no delivery, no clear explanation, and no resolution. You are not providing accurate information, you are not taking responsibility, and you are not offering a proper solution. This situation is completely unacceptable, and it is clear that it is not being taken seriously on your side.
Soner Tas
2 Dec 2025, 14:38 GMT
I AM DONE I am exhausted from dealing with this. I am trying to solve issues that are not even my responsibility, and the fact that I am forced to fix your mistakes is absolutely unacceptable.
The only thing you have done so far is waste my time
48 hours , 72 hour, we will update you soon none of these were fulfilled.
This is my final warning. I am no longer asking or waiting.
I expect my refund to be processed today or tomorrow at the latest, and I need someone to call me immediately.07709542186
If this does not happen, I will take every legal action available to me without any further discussion.
This level of disrespect and disregard is completely unacceptable.
I would like to raise a formal complaint regarding my recent order. I requested the cancellation only five minutes after placing the order, but I was repeatedly told by every department that the order could not be stopped. This is not acceptable, as I acted immediately and I have full proof of the timing of my cancellation request. The failure to process it is not my responsibility.
In addition to this, there is a second problem. The order should have been delivered to my home address, but when I open the tracking link, it shows that the parcel is being redirected to a ParcelShop instead of my address. I did not request or authorise any change in delivery location. This appears to be an error in your system, and it is causing unnecessary inconvenience.
I am requesting a clear explanation for both issues:
Why my cancellation request, made within minutes, was not processed.
Why the delivery location shown in the Evri tracking page does not match my home delivery selection.
I expect this to be resolved promptly, as the situation has been caused entirely by your internal errors, not by any action on my side.
Evri clearly informed me that:
– One of the parcels was damaged during delivery,
– They are still experiencing issues with the shipment,
– And they were unable to complete the delivery.
I have already shared the screenshots of these updates with Wilko. For clarity, I am attaching them again. These clearly show the information I received directly from Evri. It is extremely concerning that I am having to resend information that your own team should already be aware of it appears that there is no internal communication within Wilko at all.
It should not be my responsibility to track, verify, or resend information that your own team should be handling. I should not be doing the work that Wilko is supposed to be doing.
On 21 November 2025, I placed two separate orders, each with its own tracking number. Only five minutes later I requested a cancellation due to an issue, yet I was told the parcels were already prepared for delivery and could not be cancelled. Eight days have now passed, and neither of the orders has been delivered to me.
One order was reported as damaged.
The other order has still not been delivered at all.
Despite this, I continue receiving responses that do not match the courier’s information.
I was told the delivery would be completed by 28 November, yet today is 1 December and there is still no delivery, no clear explanation, and no resolution. You are not providing accurate information, you are not taking responsibility, and you are not offering a proper solution. This situation is completely unacceptable, and it is clear that it is not being taken seriously on your side.
Email communication has become extremely slow, often taking hours or even over 24 hours for a response. I also cannot reach Wilko by phone at all. This lack of communication makes the situation worse and shows that the process is being left unmanaged. Because of this, I am requesting that a manager take over this case. Please provide a direct contact number for a manager, or arrange for a manager to call me urgently.
How much longer am I expected to wait?
Who is responsible for this delay and the lack of communication?
How is this process being managed, and how will my inconvenience be addressed?
I will not accept this level of service. I expect Wilko to take responsibility and resolve this issue at a managerial level immediately.
***It is quite impressive to see the level of seriousness and professionalism shown here.
Please confirm that my order is cancelled 001740734615
Please cancel my order
001741330146
It should have been delivered Wednesday I waited in all afternoon and they notified me it was an unsuccessful delivery.
They emailed me to say I would get it today after waiting in a second day they cancelled it and said it would come tomorrow.
I would like a refund please and don't want the delivery now
Hello,
Please cancel order no 001741765632.
It hasn,t dispatched yet.
I tried the chat and messaging but it doesnt work.
Please I need your help.
Thanks
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