Our delivery partner will try to leave your parcel with a neighbour or in a safe spot. You’ll get a card with details or instructions to rearrange delivery. If you think there might be delivery issues at your address, let us know when placing your order so we can plan ahead. When reaching out, please provide the email address used when placing the order, your first & last name that appears on the order as well as the 00 order number.
Where's my Order?: What happens if I miss my delivery?
Comments
6 comments
I am going round in circles on this website
This site is shocking
Yes me too. I have contacted local ombudsman who will love to take these on.
Ridiculous this web sit no help at all
Where is my order? I still haven't received anything and it was supposed to arrive on July 4, 2026 and I still haven't received anything or any contact.
Subject: Complaint – Wrong Colour, Damaged Gate and Late Delivery
Dear Customer Service,
I am very disappointed with the gate I received.
Firstly, I ordered the gate in anthracite, but the colour delivered is different from what I ordered.
Secondly, the gate arrived damaged, with a visible scratch on the frame (please see the attached photos).
Finally, the delivery was significantly delayed. The gate was supposed to be delivered on 23rd, but it did not arrive until 7th, which caused me a lot of inconvenience.
Because of the wrong colour, the damage and the long delivery delay, I am not satisfied with this product.
I would like you to offer a suitable solution as soon as possible. Please let me know how you intend to resolve this matter.
I look forward to your prompt response.
Kind regards,
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